ANSWERS TO YOUR QUESTIONS

If any part of your clean does not meet our standard, contact us within 24 hours and we will send your Pro back to fix the specific items at no cost. The guarantee covers workmanship — it does not cover damage caused by pre-existing conditions or items outside the agreed scope.

Contact us within 24 hours and we will arrange for your Pro to return and address any missed items at no additional cost.

No — not without your permission.

Our room-based services are results-based, not time-limited. Your Pro works through every task on the checklist until the job meets our standard, regardless of how long it takes.

When you book, you'll receive an estimated duration. This is a guideline — our Pros often finish faster.

If the clean runs over the estimate, here's exactly what happens:

• Up to 1 hour over estimate — covered at no extra charge, every time.
• More than 1 hour over estimate — we'll contact you first and confirm before any additional charges apply. You're always in control.

We call this our Fair-Go Policy. You'll never receive an unexpected bill.

Select your service, choose your property type and rooms, pick a date and time, and confirm your booking. Your price is shown upfront before you confirm — no quotes, no phone calls required. You can book 24 hours a day at squeakylemon.com.au

Same-day bookings are available subject to Pro availability in your area. For the best chance of a same-day clean, book as early in the morning as possible. Availability varies by city and season.

You can book a single clean with no commitment, subscription, or lock-in. If you want to make it regular afterwards, you can — but there is no obligation to do anything more than the one clean you book.

You can book as little as 24 hours in advance subject to availability. For recurring bookings or specific time slots, booking 3 to 5 days ahead gives you the best choice of available Pros.

No. Most customers leave while their Pro works. Just ensure your Pro has access to the property before the booked time and you will receive a notification when they arrive and when the job is done.

Yes. Manage your booking through your Squeaky Lemon account. You can reschedule, skip, or cancel anytime — no lock-in contracts.

Regular cleaning covers the surfaces, fixtures, and areas cleaned on a recurring visit — wiping, vacuuming, mopping, bathrooms, kitchens, and living areas. Deep cleaning goes further on areas a regular clean skips. It is suited to a first clean, a seasonal reset, or a property that has not been cleaned professionally in a while.

Yes — and our guarantee goes further than most.

Most cleaning companies give you 48 to 72 hours after the clean to report any issues. We give you 7 days.

If your property manager identifies any issue with the cleaning work within the scope of your booked service and selected extras, contact us within 7 days of the clean and we'll return to fix the specific items at no extra charge. No disputes, no fine print.

Your bond is protected.

No. Carpet steam cleaning is an add-on service that can be booked alongside your end of lease clean. Confirm with your property manager whether it is required before booking.

No. End of Lease Cleaning is room-based only. Every room in the property needs to be completed to inspection standard — an hourly booking cannot guarantee that outcome. Pricing is confirmed upfront based on the rooms in your property.

Yes. We offer hourly office cleaning for studios, offices, clinics, co-working spaces, and retail environments across Brisbane, Gold Coast, Melbourne, and Sydney. Office cleaning starts at $80 per hour with a 2-hour minimum.

Yes. Our short-term rental turnaround service is designed for Airbnb and holiday rental hosts who need a fast, consistent clean between guests. Your Pro works to your checkout and check-in window, making the property guest-ready for the next arrival.

Turnaround time depends on the property size and the scope of the service. A standard apartment turnaround typically takes 2 to 3 hours. Book based on your actual checkout and check-in window and confirm the timing with your Pro at booking.

We accept plan-managed, self-managed, and agency-managed NDIS funding. We provide NDIS-compliant invoicing compatible with all plan management providers. Service agreements are available on request.

Yes. Support coordinators are welcome to arrange bookings on behalf of participants. Contact our team directly to discuss the participant's plan and schedule their first clean.

Prices are calculated by the rooms you select and your property type. You see your exact total before confirming — no estimates, no surprises after the fact. A $140 minimum applies to all residential bookings.

Room-based services are priced per room type — each bedroom, bathroom, kitchen, and living area has a flat rate depending on the service level and property type. Hourly services are priced at a fixed rate per cleaner per hour. Your total is calculated live in the calculator and confirmed before you book.

The minimum booking value is $140 for all residential services. For office cleaning the minimum is $160 — two hours at $80 per hour. The minimum applies to the post-discount total.

Yes. Weekly bookings receive 10% off and fortnightly bookings receive 5% off from your second visit onwards. Your first clean is always charged at the full rate regardless of the frequency plan selected.

No. The price shown in the calculator is the price you pay. There are no call-out fees, travel fees, or service charges added at checkout. The only exception is a late cancellation fee if a booking is cancelled inside 24 hours.

Yes — our pricing is consistent across Brisbane, Gold Coast, Melbourne, and Sydney.

No. End of Lease Cleaning is a one-off service. Frequency discounts and recurring booking options do not apply.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payment is processed securely through our booking platform after your clean is completed.

For most services, your card is authorised the day before your clean to confirm payment — you are only charged once the job is complete.

Only for End of Lease and Move-in / Move-out services, a 50% deposit will be applied once we have confirmed the service with you. The remaining balance will be processed after your service has been completed.

Yes. Every Pro on the platform goes through identity verification, a criminal history check, reference checks, and a quality assessment before being approved. We do not accept every applicant — Pros are onboarded to a standard, not just a number.

For recurring bookings, yes — we assign a dedicated Pro to your home who shows up every visit, learns your preferences, and builds on the previous clean. For one-off bookings we match you with the best available Pro in your area.

Contact us immediately. We will arrange a replacement Pro as quickly as possible or reschedule your clean to the next available slot at no additional cost. No-shows are treated seriously and reviewed as part of our Pro quality process.

Life happens — here's exactly how it works, no surprises.

More than 24 hours before your clean:
Cancel or change for free. No fees, no questions asked.

Less than 24 hours before your clean:
A cancellation fee of 50% of your booking total applies.

Less than 2 hours before your clean, or if you cancel on the spot:
A fee equal to 100% of your booking total applies. At this point your Pro has either already travelled to your property or is about to — this fee covers their committed time.

The easiest way to avoid fees is to let us know as early as possible.

During the booking process, you will be asked if you have pets. This allows us to match you with Pros who are comfortable and happy working in homes with pets. Most Pros love pets, but we make sure to account for any allergies or fears.

We recommend securing your pets in a separate room or outside during the clean. This keeps them safe, helps your Pro work without interruption, and means doors and windows can be opened freely for ventilation. If your pet is anxious around strangers or cleaning equipment, letting us know at booking helps us plan accordingly.

Our Pros use professional-grade cleaning products that are safe for use in homes with pets when applied and dried correctly. If your pet has a known sensitivity or allergy to specific chemicals, please let us know at booking and we'll do our best to accommodate. As a precaution, keep pets away from freshly cleaned surfaces until they are fully dry.

Pet hair is included as part of our standard room clean — vacuuming, wiping surfaces, and mopping floors. Significant pet hair buildup across the whole property may affect the estimated duration. Soiling, stains, or odour treatment from pet accidents are not included in a standard clean and need to be discussed at booking as an extra. We'll always be upfront about what's included and what isn't before we start.

No. Linen and consumables — soap, toilet paper, welcome items — are provided by the host. Your Pro restocks from your supplies as part of the turnaround. Your Pro brings their own cleaning products for the clean itself.

Your Pro brings all cleaning products and supplies. You provide your own vacuum and mop — standard practice to prevent cross-contamination between homes.

No. Your gift card never expires — the recipient can use it   whenever suits them, no rush required.

Yes. Gift cards are redeemable on any Squeaky Lemon service   across Brisbane, Gold Coast, Melbourne, and Sydney.

Instantly by email. The recipient receives their unique code   and your personal message directly in their inbox.

The recipient pays the difference at checkout. If the booking   costs less, the remaining balance stays on the gift card for their next booking.

No. Gift cards apply only to Squeaky Lemon cleaning services.

Contact us and we will reissue it.