Frequent Questions and Answers

You can choose from a variety of cleaning services including standard home cleaning, deep cleaning, spring cleaning, end of lease cleaning, oven deep cleaning, carpet steam cleaning, window cleaning, and office cleaning. You can choose the service that best fits your needs.

The choice is yours entirely! You can choose to be present during your house cleaning service, let the cleaner in and then leave, or even opt to not be there at all. Alternatively, you can provide access to your house through a key or lockbox.

Not all services are available in every location. The availability of specific services depends on the city. We currently operate in Melbourne, Sydney, Adelaide, Brisbane, Gold Coast, Canberra, and Perth.

You can check the availability of services in your area by visiting the locations section on this website and choosing your location, or you can contact our customer service team for detailed information.

All services are flexible to suit your needs. You can book any service on demand or opt for recurring cleaning schedules that are weekly, fortnightly, or monthly.

Yes, we do! Our cleaning warranty ensures that if any aspect of the cleaning service does not meet your expectations, your cleaners will return to address the specific areas of concern at no additional cost to you.

If you require a cleaning service that isn’t listed on our site, please contact us directly. We often accommodate special requests depending on your specific needs and our availability.

We offer two types of pricing models: Hourly Rate based and Flat Rate based. Hourly Rate services are charged at $65 per hour, while Flat Rate services start at $159.

Yes, we offer a discount of 5% for fortnightly services and 10% for weekly services. For example, if you choose a fortnightly hourly service, the rate per hour drops from $65 to $61.75. For a weekly hourly service, it drops further to $58.50 per hour.

Services booked on weekends or public holidays incur an additional charge of $50.

For an instant quote, please visit the ‘Instant Quote’ section on our website. You can quickly find out the pricing for your service with just a few clicks.

Absolutely! If you have specific cleaning requirements or need a combination of services, please contact us, and we’ll provide a personalised quote based on your needs.

All bookings must be paid for using a card. We do not accept cash payments to ensure security for both clients and cleaners.

For One-Off, Regular, and Deep Cleaning services, your payment method is charged after the service is completed.

For End of Lease and Carpet Steam Cleaning services, a 50% booking fee is charged upfront, which is then credited to your final invoice after the service is completed.

Squeaky Lemon Pros are rigorously vetted, local expert cleaners with stellar reviews. They have set up their own micro-businesses and joined our network to offer you top-quality cleaning services.

All our Pros undergo a thorough vetting process, including a Police Check, to ensure they are trustworthy and reliable. Additionally, they are insured before entering your home for your peace of mind.

For weekly and fortnightly services, we aim to provide the same cleaner or cleaning team each time. This consistency allows the cleaners to become familiar with your preferences and needs, leading to a more personalised service. However, for monthly services, the cleaner may vary as our Pros prefer to take on more regular jobs.

Having the same cleaner each time fosters a better understanding of your specific cleaning preferences and expectations, which enhances the efficiency and quality of the service. For example, a cleaner who regularly services your home will know exactly how you like your kitchen organised or your pillows arranged.

If you have any comments or concerns following your service, we are readily available to discuss and address your needs. We take your feedback seriously and will convey your remarks to the cleaner to ensure improvements are made.

Yes, after your first service, the profile of your Squeaky Lemon Pro will automatically be proposed to you for future bookings. You have the option to continue with the same professional or choose a different one based on your experience.

You can book your cleaning service 7 days a week using our online booking system on this website.

Yes, you can reschedule your service up to 24 hours before the scheduled time without any penalty. If you need to reschedule within 24 hours of the service, a fee of 50% of your total service amount will be charged, part of which compensates the cleaning team for the loss of work.

Rescheduling at the moment the team arrives is treated as an on-the-spot cancellation. In such cases, you authorize Squeaky Lemon to charge a fee equivalent to 100% of your Order or Service total amount.

All the cleaning services available in your city. Please refer to your city's section of this website to find out more.

You can cancel your service at any time by visiting squeakylemon.com.au/contact or by logging into your account, if it is up to 24 hours before the scheduled service.

If you cancel within 24 hours of the scheduled service, a cancellation fee of 50% of the total service amount will be charged. This fee compensates the cleaning team for the loss of work.

Cancellations made once the cleaning team has arrived will incur a fee equivalent to 100% of your Order or Service total amount, as this is considered a cancellation on the spot.

Rescheduling on the spot once the cleaning team has arrived is treated as a cancellation on the spot, and a fee equivalent to 100% of the Order or Service total amount will be charged.

Squeaky Lemon cannot guarantee that the requested changes will be accommodated. Once the service has started, reducing the service duration or canceling any extra service is considered a late cancellation, and the standard cancellation policy will apply.

Squeaky Lemon Pros come equipped with all necessary cleaning supplies including gloves, wipes, and cleaning chemicals to ensure a thorough and professional service.

To prevent cross-contamination among different households, especially those with pets, our cleaners do not provide vacuums and mops. This policy helps to avoid the transmission of viruses and bacteria from one home to another, as our cleaning teams service multiple homes each week.

In this case, cleaners can use your vacuum and mop. We recommend this to maintain the highest standards of hygiene specific to your household.

Absolutely! If you prefer specific products to be used in your home, you are welcome to provide them, and our cleaners will use them during their service.

If you require special cleaning products, such as eco-friendly supplies or hypoallergenic solutions, please mention this when booking your service. We will do our best to accommodate your request based on the availability of these products. Examples include non-toxic cleaners, fragrance-free sanitisers, or organic detergents.

During the booking process, you will be asked if you have pets. This allows us to match you with cleaners who are comfortable and happy working in homes with pets. Most of our cleaners love pets, but we make sure to account for any allergies or fears.

If your pet is anxious or tends to interfere with cleaning tasks, we recommend securing them in a safe, comfortable area away from the cleaning activities. This helps ensure the safety and efficiency of the cleaning, while keeping your pet calm.

For pets that may pose challenges, such as being overly protective or anxious with new people, please let us know at the time of booking. We can discuss and prepare the best approach to ensure a smooth cleaning session for everyone involved.

Yes, if there are any issues during the cleaning due to pet behaviour, our cleaners can communicate with you to make necessary adjustments. Ensuring the comfort and safety of both cleaners and your pets is our priority.