Privacy Policy

Squeaky Lemon - Privacy Policy

This Privacy Policy describes how squeakylemon.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase or booking from the Site.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases or bookings. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
Examples of Personal Information collected:
version of web browser, IP address, time zone, cookie information, what sites, products, or services you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Webflow and Google.

Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.)
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for service, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Stripe.

Customer support information
Examples of Personal Information collected:
Information listed above.
Purpose of collection: to provide customer support.
Source of collection: collected from you.

Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

hello@squeakylemon.com.au

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Webflow to power our online site and Stripe to collect Payments.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention
When you place an order or booking through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making
We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Stripe uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:
Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.

Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.

Your rights
You have the right to ask us to erase all personal information from our database.

You have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

hello@squeakylemon.com.au

GDPR
We anonymize all IP addresses and server logs in compliance with GDPR. For more thorough information we recommend reading through the Webflow Terms of Service and Privacy policy.

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site.

We do add cookies to our site (for example, enabling Google Analytics, using a Facebook Like button, or adding custom code.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@squeakylemon.com.au or by mail using the details provided below:

Squeaky Lemon, 64A Bulli St, Moorabbin VIC 3189, Australia

Last updated: 07/07/2021

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