Our flat rate services are results-based cleans. Unlike our hourly rate services, they’re not dependent on time limits. Which means that we’ll keep working down the checklist of tasks corresponding to the service you’ve booked (plus any extras you’ve selected), until everything’s been cleaned to our standards.
At the time of booking you will receive an estimate of how long the cleaning would take and we also give our cleaning partners the same estimate of how long the job should take so they can accept the job and plan their day. These are just estimates (guidelines) – usually the cleaning team work harder (and faster) if they’re able.
On the rare occasions our estimates prove incorrect, our FAIR GO POLICY comes into effect. In which case, the cleaning team will perform the job up to 1 hour longer than our estimated time, but if your place needs more time and work to get through the entire service checklist to our satisfaction, extra charges may apply. In these cases, we’ll always get in touch with you to confirm any extra charges before proceeding.